Managed Claims Handling
United Heartland’s unique approach to
workers' compensation claims management
ensures that all injured employees we
protect not only receive the best medical
care in the area, but they return to work as
quickly, economically and safely as
possible. A results-oriented group, our
claim professionals treat all parties with
respect and strive to anticipate and satisfy
our customers.
Our
claims management starts with an aggressive
investigation of fact, allowing us to develop
claim profiles and better predict future
exposures. Ongoing communication with all
involved parties promotes timely decision-making
and revisions to our action plan. Our managed
care program works in partnership with the
employer, encouraging open communication and
employer participation. This helps to reduce
costs and increase the overall effectiveness of
the program. We actively solicit employer
participation by encouraging them to:
- Promptly report claims
- Encourage employees to use preferred provider
organizations (PPOs)
- Respond quickly and positively to
claim-management recommendations
- Complete forms on a timely basis
- Stay in touch with our claim representatives
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