Managed Claims Handling

United Heartland has developed a unique approach to workers' compensation claims management. We believe that our claims management system ensures that all injured employees who are protected by United Heartland's insurance not only receive the best medical care in the area, but they return to work as quickly, economically and safely as possible. To make this system work, United Heartland's managed care concept works in partnership with the employer. Employer participation reduces costs and increases the overall effectiveness of the managed care program. United Heartland actively solicits employer participation by asking them to:

• Promptly refer claims
• Encourage their employees to use preferred provider organizations (PPOs)
• Respond quickly and positively to claim management recommendations
• Complete forms on a timely basis
• Stay in touch with United Heartland claim representatives